Terms and Conditions

Man and Van Stockwell Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Stockwell provides man and van, removal, transport and related services. By making a booking, confirming a quotation or allowing work to proceed, you agree to be bound by these Terms and Conditions.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, company or organisation booking or receiving the services.

Company means Man and Van Stockwell, providing removal and transport services.

Services means any man and van, removal, packing, loading, unloading, transport, furniture moving, delivery, or related services provided by the Company.

Goods means all items, property, furniture, personal effects and any other belongings transported or handled by the Company in the course of the Services.

Contract means the agreement between the Customer and the Company for the provision of Services, incorporating these Terms and Conditions.

Scope of Services

The Company provides local and longer-distance man and van and removal services, including but not limited to domestic moves, small office moves, furniture transport, and collection and delivery of items. Any additional services such as packing, dismantling and reassembly, storage, or special handling must be agreed in advance and may be subject to additional charges.

Booking Process

All bookings are subject to availability and are not confirmed until the Customer has accepted a quotation and the Company has issued a confirmation of booking. The Customer must provide accurate information about the nature and volume of Goods, access conditions at collection and delivery addresses, any parking restrictions, and any special handling requirements.

Quotations are usually provided based on the information supplied by the Customer, such as the number of items, property size, floor level, access details, distance, and estimated duration. If the information provided is incomplete or inaccurate, the Company reserves the right to amend the quotation or charge for additional time, labour, mileage, or equipment on the day of the move.

The Customer is responsible for informing the Company of any changes to the booking details as soon as possible, including changes to addresses, times, dates, contact details, access arrangements, or the volume of Goods. Significant changes may result in a revised quotation, alternative time slot, or in some cases the need to reschedule the Service.

Quotations and Prices

Unless stated otherwise in writing, quotations are estimates based on the details provided and are not fixed price guarantees. Quotations may be calculated by hourly rate, set price, distance, volume, or a combination of these. Additional charges may apply for waiting time, extra labour, additional mileage, congestion, tolls, ferry charges, parking charges, or services not originally agreed.

All prices are stated in pounds sterling and are exclusive of any applicable taxes that may be payable under UK law, unless expressly stated otherwise. The Company reserves the right to adjust prices in the event of significant changes in fuel costs, regulatory charges, or other material cost increases between the date of quotation and the date of the move, provided reasonable notice is given to the Customer.

Payments and Charges

Payment terms will be confirmed at the time of booking. For most services, payment is required either in full in advance or immediately upon completion of the service, depending on the nature of the booking. The Customer must ensure that payment is made in accordance with the agreed method and timing.

Where a deposit is required to secure a booking, the deposit amount and due date will be specified by the Company. The booking will not be considered fully confirmed until the deposit has been received. The deposit may be retained or partially retained in accordance with the cancellation terms set out in these Terms and Conditions.

If payment is not made when due, the Company may refuse to start or continue the Services, may retain Goods until payment is made in full, and may charge interest on overdue amounts at the maximum rate permitted under applicable UK law. Any additional costs incurred in recovering overdue payments, including reasonable legal and administrative costs, may be charged to the Customer.

Cancellations and Postponements

If the Customer wishes to cancel or postpone a booking, notice must be provided to the Company as early as possible. Cancellation charges may apply as follows, unless otherwise agreed in writing:

If cancellation is made more than 7 days before the scheduled service date, any deposit paid may be refunded or credited, subject to reasonable administrative deductions.

If cancellation is made between 48 hours and 7 days before the scheduled service date, the Company may retain part or all of the deposit and may charge a percentage of the quoted price to cover lost booking time.

If cancellation is made less than 48 hours before the scheduled service date, or if the Customer fails to be present or ready at the agreed time, the Company reserves the right to charge up to 100 percent of the quoted price.

Postponements are treated as cancellations and new bookings, and may incur charges depending on the notice given and the Companys ability to reallocate the time slot. Any non-refundable third-party costs already incurred by the Company on behalf of the Customer, such as parking suspensions or ferry bookings, will be charged in full.

Customer Obligations

The Customer must ensure that:

All Goods are properly packed, secured, and labelled where necessary, unless the Company has agreed in writing to provide packing services.

Items are ready for loading at the agreed time, with all cabinets, cupboards, and appliances emptied, disconnected, and safe to move.

There is adequate access for the vehicle and crew at both collection and delivery locations, and that any necessary permissions, parking arrangements, or access codes are provided in advance.

Fragile, valuable, or special items are clearly identified to the Company before loading.

No prohibited, dangerous, illegal, or hazardous items are included in the Goods to be moved.

The Customer or an authorised representative is present at collection and delivery to supervise, provide instructions, and check the premises for any remaining items.

Exclusions and Special Items

The Company does not carry live animals, perishable goods, illegal substances, explosives, flammable materials, or any dangerous goods that are restricted under UK law or transport regulations. If such items are discovered, the Company may refuse to load them, may unload them at the nearest safe location, and may terminate the Contract without refund.

Items of high value, including but not limited to jewellery, cash, important documents, collectibles, artworks, and antiques, should not be included in the general removal unless specifically declared to and accepted by the Company in writing. The Customer is advised to transport such items personally wherever possible.

Large or awkward items such as pianos, safes, hot tubs, large glass panels, or machinery require prior agreement and may attract additional charges and specific handling conditions. The Company may decline to move any item that is unsafe to handle or that may cause damage to property or pose a health and safety risk.

Liability and Limitations

The Company will exercise reasonable care and skill in providing the Services. Liability for loss of or damage to Goods is limited to the reasonable cost of repair or replacement, subject to the exclusions and limitations set out in these Terms and Conditions.

The Company shall not be liable for:

Loss or damage arising from the defective or insecure packing of Goods by the Customer or by a third party not instructed by the Company.

Loss or damage to fragile items, including but not limited to glass, mirrors, china, or electronics, where the Customer has packed the items or where such items are not adequately protected.

Damage caused by inherent defects, natural deterioration, or pre-existing damage in the Goods.

Loss of profits, loss of use, consequential or indirect loss of any kind.

Any loss or damage arising from delays caused by traffic, road closures, weather conditions, mechanical breakdown, or other events beyond the Companys reasonable control.

Any loss or damage resulting from the Customer not being present or failing to properly supervise the move where reasonably necessary.

Where liability is established, the Companys total liability in respect of any single move or series of related moves shall not exceed a reasonable limit appropriate to the value of the service and the Goods involved. The Customer is encouraged to arrange suitable insurance cover for Goods in transit and during handling, particularly for higher-value items.

Claims and Notification of Loss or Damage

The Customer must inspect the Goods and premises as soon as reasonably possible on completion of the Services. Any visible loss or damage should be reported to the Company on the day of the move or within a reasonable period thereafter.

Claims for loss or damage must be submitted with sufficient detail and evidence, such as photographs, descriptions of the affected items, and proof of value where appropriate. Failure to notify the Company within a reasonable timescale may affect the ability to investigate the claim and may reduce or extinguish any liability the Company might otherwise have had.

Delays and Access Issues

While the Company takes reasonable steps to arrive at the agreed time, arrival times are estimates only and are not guaranteed. The Company is not liable for any loss or costs incurred by the Customer or third parties due to delays, provided the Company has acted with reasonable care and diligence.

If the crew is delayed or prevented from carrying out the Services due to circumstances outside the Companys control, including but not limited to traffic conditions, access restrictions, road incidents, weather events, or third-party actions, the Company may charge for waiting time or additional time required to complete the move.

If access at collection or delivery is significantly more difficult than indicated at the time of booking, requiring additional labour, time, or equipment, the Company may charge a reasonable additional fee or may, in extreme cases, decline to complete part of the Service where it would be unsafe or impractical to do so.

Parking, Fines, and Permissions

The Customer is responsible for arranging suitable parking where possible and for informing the Company of any restrictions, permits, or special requirements. If parking permits or suspensions are required, the Customer should obtain them in good time unless the Company has expressly agreed to arrange them as an additional service.

Where the vehicle must park in restricted areas, on double yellow lines, or in locations at the Customers request that may give rise to parking fines or penalties, the Customer will be responsible for these costs. Any fines or penalties incurred as a direct result of the Customers instructions, lack of information, or failure to obtain appropriate permissions may be charged to the Customer.

Waste Regulations and Prohibited Disposal

The Company operates in accordance with applicable UK waste and environmental regulations. The Services do not include the removal or disposal of general household waste, construction waste, hazardous waste, or any materials that require a specific waste carrier licence, unless expressly agreed and lawfully permitted.

The Customer must not request or expect the Company to dispose of items illegally, including fly-tipping or disposal in unauthorised locations. If the Customer requests waste disposal services, this must be arranged in advance and may only be carried out in compliance with relevant laws and regulations. Additional charges may apply for lawful waste transfer and disposal.

If the Company reasonably believes that items to be removed constitute waste requiring special handling or licences, the Company may refuse to load those items or may require separate arrangements to be made at additional cost. The Customer remains responsible for complying with all relevant waste laws and for any penalties arising from their own actions or instructions that are contrary to such laws.

Health and Safety

The Company has a duty to protect the health and safety of its staff and third parties. The crew may refuse to carry out any task that they reasonably consider unsafe, including but not limited to moving items through excessively narrow spaces, lifting items beyond safe manual handling limits, or working in areas that are hazardous, unclean, or structurally unsafe.

The Customer should ensure that walkways and access routes are clear, that pets and children are kept away from moving operations, and that any known hazards at the property are disclosed in advance.

Termination

The Company may terminate the Contract or suspend the Services immediately if the Customer is in material breach of these Terms and Conditions, including non-payment, abusive or threatening behaviour towards staff, requests to undertake illegal or unsafe activities, or provision of misleading or fraudulent information.

On termination, the Customer will be liable for all charges incurred up to the time of termination and for any additional costs reasonably incurred by the Company as a result of the termination.

Data Protection and Privacy

The Company may collect and process personal data relating to the Customer for the purposes of booking, providing, and administering the Services, including communication, invoicing, and handling queries or claims. Personal data will be handled in accordance with applicable UK data protection laws and used only for legitimate business purposes connected to the provision of Services or as required by law.

Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation are governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

General Provisions

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, and the remaining provisions shall remain in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Customer and the Company in relation to the Services, and supersede any prior discussions, communications, or agreements.



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Contact us

Company name: Man and Van Stockwell Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 336 Brixton Rd
Postal code: SW9 7AA
City: London
Country: United Kingdom

Latitude: 51.4681770 Longitude: -0.1129600
E-mail:
[email protected]

Web:
Description: Benefit from the assistance of our knowledgeable movers in Stockwell, SW8! Contact us and hire our outstanding services for stunning results!
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