Privacy Policy

Man and Van Stockwell Privacy Policy

This Privacy Policy explains how Man and Van Stockwell collects, uses, stores, and protects personal data relating to our customers and prospective customers. It applies to all individuals and organisations using Man and Van Stockwell services in our operational area, including enquiries, quotations, bookings, and after-service communications.

Man and Van Stockwell is committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018. We respect your privacy and handle your personal data in a lawful, fair, and transparent manner.

Data Controller

For the purposes of data protection law, Man and Van Stockwell is the data controller in respect of the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data when you use our services in our area.

Personal Data We Collect

We collect and process personal data that is necessary to provide our man and van and related services. The types of personal data we may collect include:

Identity and contact details, such as your name, postal address, collection and delivery addresses, and other contact details you choose to provide when you contact us or make a booking.

Service and booking details, such as details of the moving or transport service you require, property access information, dates and times of your move, inventory details where relevant, and any special instructions you give us.

Communication records, including details from telephone calls, written correspondence, messages you send us through online forms, and any notes we make in relation to your enquiries or bookings.

Payment and billing information, limited to what is necessary to process your payment and manage invoices and receipts. We do not store full payment card details when payment is processed through an external payment service provider.

Technical and usage information, collected when you visit our website or interact with our online services, such as your approximate location, device and browser type, and information about how you navigate and use our site. This may be collected using cookies or similar technologies where applicable.

How We Collect Your Data

We collect personal data directly from you when you contact us to request a quotation, make a booking, or ask a question about our services. This may occur by telephone, online forms, messaging services, or in person.

We may also collect personal data indirectly if another person books a service on your behalf, or where your details are provided as a contact for a particular move or delivery.

Technical data may be collected automatically when you access our website or digital platforms, using cookies or similar technologies. Where required by law, we will seek your consent before using non-essential cookies.

Lawful Bases for Processing

We only process your personal data where we have a lawful basis to do so under data protection law. Depending on the specific activity, we rely on the following lawful bases:

Contract: To take steps at your request before entering into a contract and to perform our contract with you. This includes responding to enquiries, providing quotations, managing bookings, completing moves and transport services, and handling payments and customer service.

Legal obligation: To comply with legal and regulatory requirements, such as tax, accounting, and record-keeping obligations.

Legitimate interests: To pursue our legitimate business interests, provided your interests and fundamental rights do not override those interests. This may include improving our services, maintaining business records, training staff, preventing fraud or misuse of our services, and defending legal claims.

Consent: In limited circumstances, we may rely on your consent, for example for certain marketing communications or optional cookies and similar technologies. Where processing is based on consent, you have the right to withdraw your consent at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our services, including giving quotations, confirming bookings, organising logistics, carrying out moves and transport, and handling any follow-up queries or issues.

To communicate with you about your enquiry or booking, including reminders, updates, and any necessary changes to your service.

To process payments, issue invoices and receipts, and maintain accurate financial and business records.

To manage our relationship with you, including dealing with feedback, complaints, and any disputes.

To improve our services and operations, including internal analysis, staff training, and service development.

To comply with legal and regulatory obligations, and to establish, exercise, or defend legal claims if necessary.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties in the following circumstances, only to the extent necessary and subject to appropriate safeguards:

Service providers acting as data processors, who provide services to us such as payment processing, accounting support, information technology and system support, website hosting, and secure data storage. These providers are only permitted to process your personal data on our instructions and must keep it secure.

Operational partners, where required to deliver the service you have requested, for example additional drivers or subcontractors engaged to complete a booking. We only share the information they need to perform their role.

Professional advisers, including lawyers, accountants, or insurers, where necessary for legal, insurance, or compliance purposes.

Authorities and regulators, where we are legally required to do so or where disclosure is necessary to protect our rights, your safety, or the safety of others.

International Transfers

Our primary data processing activities take place within the United Kingdom or the European Economic Area. If we ever need to transfer your personal data outside of these regions, we will ensure that appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses, to protect your personal data in line with data protection law.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

Enquiry and booking records are generally retained for a period that allows us to manage repeat bookings, respond to queries about past services, and meet our legal obligations. Financial and transaction data may be retained for a longer period where required by tax and accounting laws.

When personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be associated with you.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man and Van Stockwell customers in our service area, subject to certain legal limitations and exemptions.

Right of access: You have the right to request confirmation of whether we process your personal data and to receive a copy of the personal data we hold about you, along with information about how we use it.

Right to rectification: You have the right to request that inaccurate or incomplete personal data be corrected or updated.

Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where the data is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, such as while we verify its accuracy or consider an objection you have raised.

Right to object: You may object to processing that is based on our legitimate interests. We will stop processing your personal data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is required for legal claims.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller where technically feasible.

Right to withdraw consent: Where we rely on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, secure storage, and limiting personal data access to personnel and processors who need it to perform their duties.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updates will be made available through our usual communication channels, and the revised version will apply from the date it is published.



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Contact us

Company name: Man and Van Stockwell Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 336 Brixton Rd
Postal code: SW9 7AA
City: London
Country: United Kingdom

Latitude: 51.4681770 Longitude: -0.1129600
E-mail:
[email protected]

Web:
Description: Benefit from the assistance of our knowledgeable movers in Stockwell, SW8! Contact us and hire our outstanding services for stunning results!
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