Man And Van Stockwell Terms and Conditions
These Terms and Conditions set out the basis on which Man And Van Stockwell provides moving, transport, collection and related services in the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to these terms in full. These terms are designed to clarify expectations for both the customer and the service provider, including the booking process, payment terms, cancellation rules, liability limits, waste handling, and the legal framework that applies to the service. For the avoidance of doubt, any reference to “we”, “us” or “our” means the service provider, and any reference to “you” or “your” means the customer making the booking or receiving the service.
The services we offer may include domestic moves, commercial moves, furniture transport, single-item collection, loading and unloading assistance, and other related man and van services. All services are subject to vehicle availability, crew availability, access conditions, and the accuracy of the information you provide at the time of booking. We reserve the right to refuse, suspend, or withdraw a booking where the information supplied is incomplete, misleading, unsafe, or inconsistent with the scope of the work requested. These terms should be read together with any written quotation, booking confirmation, or service note issued to you.
By booking our man and van service, you confirm that you are authorised to arrange the work and that you are responsible for ensuring the collection or delivery point is accessible, safe, and suitable for the vehicle and crew assigned. You also confirm that any items you ask us to move are lawful to transport and do not include prohibited, dangerous, stolen, illegal, or restricted goods. We may ask for further information before confirming the booking, especially where the job involves multiple stops, heavy items, stairs, parking restrictions, or waste removal.
Booking Process
The booking process begins when you provide details of the job, including the collection and delivery locations, the type and approximate volume of items, timing preferences, access issues, and any special handling requirements. A quote may be given based on the information supplied, but it is not final unless expressly confirmed in writing as fixed. In many cases, a quote will be based on estimated time, labour, mileage, and vehicle size. If the actual job differs materially from the description provided, we may revise the price or decline to continue until a revised agreement is reached.
Once a booking is accepted, you will receive confirmation of the agreed service scope, date or time slot, and any relevant conditions. It is your responsibility to check the confirmation carefully and notify us promptly of any errors. If you request changes to the booking after confirmation, we will try to accommodate them, but changes are subject to availability and may affect the price. A booking is only secured when we have confirmed it, and in some cases when a deposit or prepayment has been received. We are not responsible for any loss arising from a booking request that has not been formally accepted.
We expect the customer to ensure that all information supplied is accurate, including item dimensions, weight, fragile items, dismantling requirements, and any obstacles that could affect loading or unloading. If our team arrives and the job requires more time, more labour, a larger vehicle, or different equipment than originally agreed, additional charges may apply. Where access is blocked, parking is unavailable, or the premises are unsafe, we may charge waiting time, abortive visit fees, or rescheduling fees, depending on the circumstances.
Payments and Charges
Unless otherwise agreed in writing, payment is due on completion of the service on the same day. We may require a deposit, part payment in advance, or full prepayment for certain bookings, including larger moves, peak-time jobs, out-of-hours work, or jobs involving waste collection. Accepted payment methods may include bank transfer, card payment, or cash, subject to prior arrangement. Any invoice issued by us must be paid in full by the due date stated on the invoice, and late or overdue balances may be subject to administrative charges and recovery action where lawful.
All quotations are based on the details provided by you. If the scope changes on the day, for example due to additional items, difficult access, unexpected delays, stairs not previously disclosed, or extra stops, we may charge extra at our standard hourly rate or at a revised fixed rate. Any waiting time caused by your delay, incomplete packing, missing keys, access problems, or third-party interference may be charged. Prices may also reflect congestion, parking constraints, tolls, congestion-related costs, or specialist handling needs where these are known in advance or arise during the job.
All charges are stated in pounds sterling unless otherwise agreed. Where VAT applies, it will be added at the prevailing rate. We reserve the right to refuse to begin or continue work if payment terms are not met or if there is a reasonable concern that payment will not be received. If any payment is reversed, disputed without valid reason, or declined by the bank or payment provider, you remain liable for the full amount due, together with any associated costs incurred by us in pursuing payment.
Cancellations and Rescheduling
You may cancel or reschedule a booking by giving notice as early as possible. Cancellation charges may apply depending on how much notice is given and whether we have already allocated staff, reserved a vehicle, or incurred costs in preparation for the service. If you cancel at short notice, on the day, or after our team has been dispatched, you may be charged the full booking fee or a reasonable proportion of it, including any non-recoverable costs. Deposits paid for a booking may be non-refundable where stated at the time of booking or where costs have already been incurred.
We may cancel or reschedule a booking if circumstances beyond our control prevent us from performing the service safely or at the agreed time. Such circumstances may include traffic disruption, vehicle breakdown, severe weather, staff illness, unsafe access, legal restrictions, or inaccurate information provided by the customer. In the event of cancellation by us, we will either reschedule the job or refund any prepayment for the cancelled part of the service, subject to any lawful deductions for work already carried out. We will not be liable for indirect losses arising from a cancellation or delay outside our reasonable control.
If you are not present at the agreed time or if the job cannot proceed because you have not provided the necessary access, instructions, or authority, we may treat the booking as cancelled by you and charge accordingly. Rescheduling requests are not guaranteed, especially during busy periods. Repeated cancellations or repeated changes to the booking details may result in refusal of future work. We recommend that you keep your contact details, access arrangements, and timing instructions accurate and up to date to avoid avoidable disruption.
Liability and Customer Responsibilities
We will take reasonable care when carrying out our van and man service, but our liability is limited to losses directly caused by our negligence or breach of contract, and only to the extent permitted by law. We are not liable for pre-existing damage, wear and tear, hidden defects, or damage caused by items that were improperly packed, structurally weak, insecure, or unsuitable for transport. Customers should make us aware of any fragile, valuable, antique, or unusually heavy items before the job begins so that appropriate handling can be arranged where possible.
You are responsible for protecting items that you do not want moved, and for ensuring that all items are adequately packed, labelled, and secured unless you have paid for a packing or wrapping service and we have expressly agreed to provide it. We do not accept liability for loss or damage to items that are prohibited, improperly declared, or transported contrary to our instructions. Any claim for loss or damage must be reported as soon as reasonably possible and in any event within a reasonable time after completion of the service, together with sufficient evidence to enable us to investigate.
Our total liability for any claim arising from the services, whether in contract, tort, negligence, or otherwise, shall be limited to the total fees paid for the specific service giving rise to the claim, except where such limitation is not permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. We do not accept liability for indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress.
Waste Regulations and Disposal Terms
Where our man and van company provides waste removal, clearance, or disposal-related services, you agree that all waste has been accurately described and that you are the lawful owner or authorised disposer of the waste. Waste must not include items that are hazardous, clinical, toxic, explosive, or otherwise regulated unless we have expressly agreed in writing and have the appropriate authorisations and facilities. We may refuse to remove any item that is unsafe, unidentified, contaminated, or not properly declared. You are responsible for ensuring that waste handed over to us is lawful to transport and dispose of under applicable UK waste regulations.
We operate in accordance with applicable waste legislation, including the duty to handle, transport, and transfer waste responsibly and only to authorised facilities or processors where required. If we arrange disposal on your behalf, you acknowledge that waste transfer notes, receipts, or supporting records may be created and retained in line with legal obligations. You must provide accurate information about the waste stream, its source, and any special characteristics. If you conceal hazardous or restricted waste, you will be liable for any costs, penalties, claims, or losses arising from that misdescription, including any regulatory action taken by a competent authority.
Fly-tipping, illegal dumping, abandonment of waste, or disposal outside permitted routes is strictly prohibited. We may refuse any collection that would place us at risk of breaching environmental law or local authority rules. Where waste removal is part of the service, any segregation, loading, waiting, or sorting time may be charged if it was not included in the original quote. We may also charge for specialist handling where waste includes bulky, contaminated, sharp, or awkward items that require additional labour or equipment.
General Terms, Governing Law and Disputes
We may assign, subcontract, or delegate all or part of the service where necessary, provided that this does not materially reduce the standard of service promised under the booking. You may not transfer your rights or obligations under these terms without our prior written consent. If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect. No failure or delay by us in enforcing any right shall operate as a waiver of that right.
These terms represent the entire agreement between you and us regarding the service, unless expressly varied in writing. Any verbal statements made before booking are not binding unless confirmed by us in writing. We may update these Terms and Conditions from time to time, and the version in force at the time of your booking will apply to that booking unless otherwise agreed. It is your responsibility to read and understand the terms before confirming the service. Where there is any inconsistency between these terms and a written quotation or booking confirmation, the written confirmation will prevail only to the extent of the inconsistency.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim, except where another jurisdiction is required by mandatory law. By proceeding with a booking for Man And Van Stockwell, you confirm that you have read, understood, and accepted these terms and that you agree to cooperate in good faith to ensure a safe, lawful, and efficient service.